Professional Customer Experience Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerSupport Full time $64,000 - $89,300
About the Position

We are seeking a skilled professional to provide exceptional customer experience to occupants and visitors of our shared amenities floors. As a dedicated Customer Service Representative, you will be responsible for managing meeting room and shared space bookings, delivering technical support for AV devices, and maintaining facilities to a high standard.

Key Responsibilities
  • Provide information and assistance to occupants and visitors in a timely and courteous manner
  • Manage meeting room and shared space booking activities with efficiency and accuracy
  • Deliver a consistent service experience across all customer interface points, ensuring seamless interactions
  • Offer basic technical support for AV devices, resolving issues promptly and effectively
  • Maintain facilities to a high standard, adhering to company protocols and guidelines
Requirements
  • Prior experience in a professional customer service role, preferably within a fast-paced environment
  • Effective communication skills and ability to adapt style according to customer requirements, demonstrating empathy and understanding
  • Ability to assess customer needs and demonstrate sound judgement in providing advice, ensuring accurate solutions
  • Proven ability to thrive in a dynamic change environment, remaining flexible and adaptable

This is an on-site position requiring full-time work due to operational needs. The successful candidate will be required to complete a National Police Check and may be subject to other security checks.

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