Customer Service Representative

4 weeks ago


Epping, Australia Criterion Industries Full time

Customer Service Role at Criterion Industries

We are on the hunt for a dedicated Customer Service Officer to join our team at our head office in Melbourne.

This full-time position involves managing customer service responsibilities effectively and working with key stakeholders to support the delivery of Sales and Operational targets.

As a Customer Service Officer, your primary focus will be on learning and mastering our product process through on-the-job training and mentorship. Once you have a solid grasp of the product process, you will work closely with an account manager to develop your professional skills.

The responsibilities of this role include:

  • Enter customer and business development team orders into the Criterion CRM
  • Field inbound and outbound calls directly from clients and process orders
  • Engage in email communication with clients
  • Address issues of varying complexity, working with other departments as needed to resolve issues

Requirements

To thrive in this role, you should have customer service experience and experience or knowledge in the construction industry. However, our team comprises of all kinds of experience, so even if you feel you don't meet all of the necessary criteria for this position, we still encourage you to apply.

This opportunity is a great stepping stone into a sales role as you will become exposed to sales through customer service. We want you to be keen, willing and able, possessing the following attributes:

  • Strong communication: Utilising clear and effective communication with customers - actively listening to understand their needs
  • Problem-solving and critical thinking: Ability to find solutions to customer problems promptly and efficiently
  • Adaptability and product knowledge: Ability to adapt to change and know about the product or service provided to assist customers better
  • Providing value: using your product knowledge, seeing opportunities to provide extra value to our customers in the form of product suggestions to complement their current order
  • Numeracy: ability to work with numbers, including the use of mathematical formulas, such as basic addition, subtraction, multiplication, division, ratios and percentages

Benefits

You will receive an attractive salary circa $60,000 - $70,000 (commensurate with experience) PLUS super. We recognise the value of flexibility and therefore offer remote work options from time to time to accommodate to personal matters as they may arise.

The core of our business is our people, and we take pride in knowing we have a culture that promotes teamwork, nurtures growth and development, and encourages our people to put forward ideas and thrive with us.

  • Culture Committee
  • Regular celebrations
  • Access to EAP
  • Clear career development pathways
  • Rewarded team targets
  • Industry-recognised training through Criterion Academy
  • Mentorship
  • Table tennis competitions

Want to learn more about working for Criterion? Visit our website's 'Our People' page to get an insight into our company culture and values.

We believe you should be supported in becoming the best you can be and have a great time doing it.

This is a fantastic opportunity to grow with our company and take on new challenges.



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