Enterprise IT Support Specialist

1 day ago


Melbourne, Victoria, Australia beBeeEnterpriseSupport Full time $60,000 - $80,000

Job Role: Enterprise IT Support Specialist

This is a pivotal position that focuses on delivering exceptional desktop support to employees.

Key Responsibilities:

  1. Communication: Facilitate timely email communications to staff regarding deployment schedules and coordinate appointments.
  2. Windows 11 Deployment: Execute clean installations or upgrade existing systems from Windows 10 to Windows 11, ensuring seamless transitions.
  3. User Profile Customization: Configure user profiles, encompassing desktop preferences, network settings, and tailored configurations.
  4. Application Compatibility Assurance: Verify the compatibility of critical applications and third-party software with Windows 11.
  5. Network Configuration and Verification: Set up and verify network configurations such as Wi-Fi and VPN on devices.
  6. Troubleshooting and Support: Address issues post-deployment, including hardware/software conflicts and user inquiries, escalating when necessary.
  7. User Training: Train users on new Windows 11 features and UI changes, enhancing their productivity.
  8. Collaboration and Device Management: Work closely with support teams to resolve issues and ensure smooth device management, including collecting out-of-warranty devices, securely wiping data, and arranging decommissioning.

Required Skills and Qualifications:

  • Experience with BIOS configurations.
  • Proficiency in Microsoft Intune (Autopilot, Device compliance, Configuration profiles, Application deployments).
  • Experience with Microsoft Configuration Manager (PXE boot, Device management, Task sequences).
  • Strong customer service skills, defect logging, documentation, and process improvement contributions.


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