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Network Optimization Specialist
2 weeks ago
Job Title: Technical Account Manager
Job Description:
The role of a Technical Account Manager is crucial in providing proactive support to premium clients. This position involves collaborating with clients to identify and resolve technical issues, while also optimizing their systems for peak performance.
Responsibilities:
- Support clients with break-fix issues and escalate to the support team as required.
- Optimize client systems to ensure they are running at optimal levels.
- Proactively engage with clients to build value-based relationships and leverage analytics to track and report on engagement.
- Collaborate with Sales and Engineering teams to address product issues and identify workarounds and solutions.
- Serve as escalation manager when needed and ensure timely communication to stakeholders for high-impact issues.
Qualifications & Requirements:
To be successful in this role, you will need:
- At least 5-7 years of experience in a technical support or customer-facing organization.
- Expert understanding of network and application protocols.
- Experience working directly with customers in a technology company.
- Bachelor's degree in Computer Science or related field, or equivalent experience.
Benefits:
This role offers a range of benefits, including:
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- A competitive salary and benefits package.
About Us:
We are a leading provider of technical support services, dedicated to delivering exceptional results to our clients. Our team is passionate about making a difference and we are committed to excellence in everything we do.
