Network Optimization Specialist

4 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time MX$1,440,000 - MX$2,160,000

Our team is seeking a proactive support specialist who will work closely with our global support team to ensure seamless customer support. The successful candidate will provide select account premium support for customers and work on customer problems, help optimize their networks, provide training, and collaborate on joint proactive projects.

  • At least 5-7 years of support experience within a technical support or customer success organization
  • At least 5-7 years of working directly with customers, within a technology company
  • Bachelor's degree in Computer Science or a related field, or equivalent working experience
  • Experience with Cloud/SaaS software products highly desirable
Responsibilities:
  • Support - Work break-fix issues with customers, escalate to support team as required
  • Optimization - Optimize customer systems to ensure peak performance
  • Proactive Customer Engagement - Establish and ensure highly collaborative relationships with support teams and customers/partners
  • Cross Functional Engagement - Collaborate with sales and engineering to address product issues, and identify workarounds & solutions
  • Escalations - Assume the role of escalation manager when needed, coordinate handoff of ongoing issues to the next geographical region

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