Field Service Specialist

7 days ago


Brisbane, Queensland, Australia QIAGEN Full time

About the Role

We are seeking an experienced Field Service Engineer to join our local Queensland team to support our wide customer and install base across the region.

Key Responsibilities

  • Install, maintain, repair, and support equipment to ensure optimal performance and customer satisfaction.
  • Maintain and develop positive relationships with customers to drive loyalty and retention.
  • Assist in the development and maintenance of reference customers to drive business growth.
  • Collaborate with sales and product support teams to meet and exceed sales and service targets.
  • Provide cross-border and regional support as required to ensure seamless customer experience.

Requirements

  • Tertiary qualifications in engineering or an equivalent field.
  • Minimum 3 years of service and support experience in a comparable position within the after-sales service business in the medical diagnostic/life science markets.
  • Ability to work independently and in a structured environment.
  • Excellent troubleshooting and customer-facing skills.
  • Excellent time management, management of tools, and parts.
  • Proven work experience in developing customer relationships.

Personal Requirements

  • Based in Brisbane.
  • Good written and verbal English language skills.
  • Valid driver's license.
  • Comfortable traveling as and when required (both inter and intra-state).
  • Occasional overseas travel may be required for training.

About QIAGEN

At QIAGEN, we are passionate about making a difference in science and healthcare. We are a dynamic and international company with a strong commitment to innovation and continuous improvement. We value our employees and strive to create a collaborative, safe, and engaging workplace that fosters high-performing individuals and teams.



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