Field Support Specialist
3 days ago
About the Role
We are seeking a highly skilled and experienced Field Support Specialist to join our team at Systematic. As a Field Support Specialist, you will be responsible for providing technical support and training to our customers, ensuring they receive the best possible service and support for our C4I product suite.
Key Responsibilities
- Install, configure, and support SitaWare in customers' C4I environments for use in test, training, exercise, and actual operations.
- Set up and test integrations between SitaWare and coalition systems, sensors, effectors, and communication systems.
- Conduct technical training of administrators and end users in classroom and workshop environments.
- Collect feedback from customers and feed the learning loop, both internally in Systematic and to the customer.
- Coordinate with internal and external stakeholders, including customers, sub-contractors, consultants, and colleagues within Systematic.
- Keep up to date with Systematic products to ensure alignment of customer expectations and product roadmaps, maximizing value for both our customers and our products.
- Help ensure projects are delivered within the agreed scope and on time.
About You
- Completed studies or training in the field of IT, electrical engineering, or similar, or comparable technical military career.
- Military knowledge or experience.
- Want to work in an agile environment (scrum experience is a plus).
- Eager to make a difference and step outside your comfort zone.
- Excellent customer service and ability to create trust with stakeholders.
- Comfortable delivering presentations, technical support, and training.
- Well-developed written and verbal communication skills.
Requirements
- Familiarity with one or more of the following: IT infrastructure and platforms, hardware infrastructure components, Australian Defence terminology, use cases, practices, and procedures.
What We Offer
- Attractive remuneration
- Monthly health insurance allowance
- Generous training and development, including access to education assistance
- Employee Assistance Program (EAP) for you and your family
- Paid Defence Reservist leave
- Modern office
How to Apply
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