Trading Application Support Specialist

3 weeks ago

Sydney, New South Wales, Australia Mako Full time
About the Role

Mako is seeking a highly skilled Trading Application Support Engineer to join our expanding team. As a key member of our support team, you will be responsible for ensuring the smooth operation of our production systems, troubleshooting issues, and implementing processes to improve our front office system.

Key Responsibilities
  • Ensure the smooth running of Mako's production systems
  • Update and configure trading applications
  • Maintain and tune Mako's trading system and hardware to obtain optimal performance
  • Identify and report bugs in the system and take responsibility for the resolution cycle
  • Investigate new/existing reported issues, attempting to understand and reproduce them to diagnose and find acceptable solutions or workarounds
  • Provide L1 and L2 production support and technical support to the trading floor
  • Develop tools to automate the monitoring/analysis of system performance and support tasks
  • Develop processes and tools to manage application configuration, code deployment and testing
Requirements
  • A self-motivated problem solver and intellectually curious
  • Ability to work in a fast-paced and dynamic environment
  • Ability to multitask and work well under pressure
  • Accountable and have a high level of ownership
  • Excellent communication skills and a team player
  • A passion to continuously learn new technologies and skills
  • A strong interest in the trading industry
  • Previous experience in software development, Dev Ops or systems administration is highly advantageous
  • Coding ability (e.g. C++, Python, Matlab, Java etc)
  • Minimum 2.1 (or equivalent) undergraduate degree in Computer Science, Engineering or other STEM related subject
  • Experience working in a Linux/Unix environment, e.g. common command line tools, bash scripting etc.
  • Experience in production support and troubleshooting/configuring Linux systems
  • Good knowledge of network protocols/concepts
  • Experience in application and system monitoring, e.g. Graylog, Elasticsearch, Grafana etc.
  • Jira or other ticket management software
About Mako

Mako is a leading options market maker with a global trading footprint. We have been at the forefront of options market making since 1999, from the open outcry trading pits to screen trading and automated algorithmic execution strategies that are driving the future of the industry.

We offer a comprehensive benefits package, including flexible leave and hybrid working policies, healthcare allowance, comprehensive insurance benefits for life and salary continuance, employee wellbeing guidance and support, novated car leasing, generous paid parental leave scheme, and opportunity to become involved in the rewarding work of the Mako foundation.

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