Customer Experience Leader
3 days ago
Are you a passionate technologist with experience in shaping and delivering digital strategies in large scalable environments?
As the Customer Experience Leader, you will drive the transformation of customer experiences, crafting innovative solutions that seamlessly integrate into customers' lives while achieving business outcomes.
- Inspire and motivate teams to deliver their mission, working with product owners to refine and realize product visions, ensuring initiatives are prioritized and delivered effectively.
- Provide strategic technology leadership, guiding teams through complex challenges with your expertise.
- Ensure the team has the necessary technical resources, tools, and technologies to meet customer expectations.
- Foster an environment of rapid decision-making, collaboration, and effective communication.
Key skills and qualifications include:
- Experience in modern stacks like AWS, TypeScript, NextJS, Azure AI Foundry.
- Background as a full-stack/full-cycle engineer with experience in contact centre environments, Microsoft Contact Centre stack or similar.
We value diversity and inclusivity, fostering a respectful, flexible workplace driven by our core values. We support your growth and positive impact for customers and communities.
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