SAP Signavio Support Associate

5 days ago

Melbourne, Victoria, Australia SAP SE Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our SAP Signavio team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical expertise to our clients.

Key Responsibilities
  • Investigate and resolve customer issues in a timely and efficient manner.
  • Provide best practices and guidelines to end-users to ensure they get the most out of our software.
  • Manage tickets and ensure adherence to global process standards.
  • Collaborate with international technical support staff, quality assurance, development, and the Account Team to resolve problems.
  • Support customers via case management and web sessions.
Internal Improvement and Collaboration
  • Ensure all work allocated and completed meets company standards and procedures.
  • Work with teams such as CSP to improve technical product issues.
  • Continuously improve internal processes and tools to enhance team performance.
Requirements
  • Experience in Customer Service, preferably in B2B Cloud Software companies.
  • Strong verbal and written communication skills in English (German for MEE).
  • Understanding of DBMS, web applications, and Single-Sign-On technologies.
  • Analytical thinker with problem-solving skills.
  • Basic understanding of working in Ticket systems (Jira/ServiceNow) and documentation systems (Confluence/SharePoint).
About SAP

SAP is a leading provider of enterprise software solutions, helping over 400,000 customers worldwide work together more efficiently and use business insight more effectively. Our purpose is to help our customers innovate in an ever-changing world.

We are a cloud company with 200 million users and 100,000 employees worldwide, committed to personal development and a highly collaborative team ethic. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.

We believe in unleashing all talent and creating a better and more equitable world. SAP is an equal opportunities employer and welcomes applications from diverse candidates.

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