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SAP Business Process Intelligence Support Associate

2 months ago


Melbourne, Victoria, Australia SAP SE Full time
About the Role

SAP is seeking a highly skilled Business Process Intelligence Support Associate to join our team. As a key member of our organization, you will play a critical role in assisting our customers in navigating their digital transformation and helping them understand and improve their business processes in a data-driven way.

Key Responsibilities
  1. Issue Resolution
  • Diagnose and resolve customer issues related to business process intelligence and process excellence.
  • Provide timely and effective support to customers via multiple communication channels.
  • Collaborate with internal teams, including technical support, quality assurance, and development, to resolve complex issues.
Internal Improvement and Collaboration
  • Contribute to the continuous improvement of internal processes and tools to enhance team performance and daily work.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Develop and maintain knowledge articles to support customer self-service and internal knowledge sharing.
Requirements
  1. Experience and Skills
  • Proven experience in customer service, preferably in B2B cloud software companies.
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively.
  • Excellent verbal and written communication skills, with the ability to communicate complex technical information to non-technical stakeholders.
Education and Certifications
  • Bachelor's degree in a relevant field, such as business administration, computer science, or information technology.
  • Relevant certifications, such as SAP certifications or industry-specific certifications.
About SAP

SAP is a leading provider of enterprise software solutions, with a strong focus on business process intelligence and process excellence. Our mission is to help our customers innovate in an ever-changing world and achieve their business goals through the effective use of technology.

We are committed to creating a workplace that is inclusive, diverse, and supportive of our employees' growth and development. If you are a motivated and talented individual who is passionate about business process intelligence and process excellence, we encourage you to apply for this exciting opportunity.