SAP Signavio Support Specialist
1 day ago
We are seeking a highly skilled and motivated Technical Support Specialist to join our SAP Signavio team. As a key member of our Business Process Intelligence team, you will play a critical role in delivering exceptional customer support and driving business growth.
Key Responsibilities- Provide timely and effective support to customers via multiple channels, including case management and web sessions.
- Investigate and resolve complex technical issues, collaborating with internal teams to ensure seamless problem-solving.
- Develop and maintain knowledge articles to enhance customer self-service capabilities.
- Collaborate with cross-functional teams to improve internal processes and tools, driving continuous improvement and excellence.
- Proven experience in customer service, preferably in B2B Cloud Software companies.
- Strong analytical and problem-solving skills, with the ability to work in a fast-paced international team environment.
- Excellent verbal and written communication skills in English (German for MEE), with a strong focus on customer-centric communication.
- Understanding of DBMS, web applications, and Single-Sign-On technologies, with a passion for continuous learning and improvement.
SAP is a leading provider of enterprise software solutions, empowering businesses to run better and make a greater impact on the world. Our mission is to help customers innovate in an ever-changing world, leveraging our expertise in business process intelligence, cloud, and analytics to drive business growth and success.
We are committed to creating a workplace that values diversity, inclusion, and employee well-being, offering a range of benefits and opportunities for growth and development. Join our team and be part of a global community that is shaping the future of business and technology.
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