Guest Experience Host

2 weeks ago

Port Macquarie, New South Wales, Australia Travel + Leisure Co. Full time
Deliver Exceptional Guest Experiences

As a Guest Experience Host at Travel + Leisure Co., you will be responsible for delivering exceptional customer experiences at our fast-paced resort. Your primary focus will be on providing information and support to owners and guests, ensuring their stay with us is nothing short of unforgettable.


Key Responsibilities
  • Greet and register owners and guests, providing them with a warm and welcoming experience
  • Offer information and recommendations on local area attractions and activities
  • Complete all department-related paperwork and utilize communication equipment effectively
  • Work collaboratively with the team to ensure seamless guest experiences

What We're Looking For
  • A genuine passion for customer service and the local area
  • Excellent communication and interpersonal skills
  • Enthusiasm, self-motivation, and a positive attitude
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system (Opera) is advantageous
  • Ability to recognize and solve problems in the workplace
  • Ability to work a flexible schedule, including nights, weekends, public and school holidays

Why Join Our Team?
  • Discounted hotel stays across the world
  • Subsidized Private Health Insurance (upon successful completion of probation period)
  • Professional development funding
  • Base hourly rate coupled with performance-based incentives
  • Monthly, Quarterly, and Yearly Recognition Programs

Our Culture

Hospitality is at the heart of all we do at Travel + Leisure Co. We strive to create an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

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