Guest Experience Host
3 weeks ago
We're seeking a skilled Guest Experience Host to join our team at Travel + Leisure Co. As a key member of our front desk team, you'll be responsible for providing exceptional customer service to our guests, ensuring their stay with us is nothing short of unforgettable.
Key Responsibilities:
- Greet and register guests, providing personalized assistance and information about our resort and local area attractions.
- Manage front desk operations, including handling guest inquiries, resolving issues, and maintaining accurate records.
- Collaborate with colleagues to deliver seamless guest experiences, ensuring our high standards of service are consistently met.
- Stay up-to-date with resort information, local events, and promotions to provide guests with the best possible recommendations and experiences.
What We Offer:
- A competitive hourly rate, plus performance-based incentives.
- Discounted hotel stays across the world.
- Subsidized Private Health Insurance (upon successful completion of probation period).
- Professional development funding to support your growth and career advancement.
Requirements:
- Excellent communication and interpersonal skills, with a genuine passion for delivering exceptional customer service.
- Impeccable presentation and professional grooming standards.
- High levels of computer literacy, with experience using PMS systems (Opera) an advantage.
- Ability to work a flexible schedule, including nights, weekends, public, and school holidays.
Why Join Us?
At Travel + Leisure Co., we're committed to creating unforgettable experiences for our guests. As a Guest Experience Host, you'll be part of a dynamic team that's passionate about delivering exceptional service and making a lasting impact on our guests' lives. If you're a customer-focused individual with a passion for hospitality, we'd love to hear from you
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