Guest Experience Host

3 weeks ago

Port Macquarie, New South Wales, Australia Travel + Leisure Co. Full time
Deliver Exceptional Guest Experiences

We're seeking a skilled Guest Experience Host to join our team at Travel + Leisure Co. As a key member of our front desk team, you'll be responsible for providing exceptional customer service to our guests, ensuring their stay with us is nothing short of unforgettable.

Key Responsibilities:

  • Greet and register guests, providing personalized assistance and information about our resort and local area attractions.
  • Manage front desk operations, including handling guest inquiries, resolving issues, and maintaining accurate records.
  • Collaborate with colleagues to deliver seamless guest experiences, ensuring our high standards of service are consistently met.
  • Stay up-to-date with resort information, local events, and promotions to provide guests with the best possible recommendations and experiences.

What We Offer:

  • A competitive hourly rate, plus performance-based incentives.
  • Discounted hotel stays across the world.
  • Subsidized Private Health Insurance (upon successful completion of probation period).
  • Professional development funding to support your growth and career advancement.

Requirements:

  • Excellent communication and interpersonal skills, with a genuine passion for delivering exceptional customer service.
  • Impeccable presentation and professional grooming standards.
  • High levels of computer literacy, with experience using PMS systems (Opera) an advantage.
  • Ability to work a flexible schedule, including nights, weekends, public, and school holidays.

Why Join Us?

At Travel + Leisure Co., we're committed to creating unforgettable experiences for our guests. As a Guest Experience Host, you'll be part of a dynamic team that's passionate about delivering exceptional service and making a lasting impact on our guests' lives. If you're a customer-focused individual with a passion for hospitality, we'd love to hear from you

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