Guest Experience Host

4 weeks ago

Port Macquarie, New South Wales, Australia Wyndham Destinations Full time
Deliver Exceptional Guest Experiences

As a Guest Experience Host at Wyndham Destinations, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their entire stay. Your role will involve greeting and registering guests, providing information on local attractions, and ensuring that all department-related paperwork is completed accurately and efficiently.

Key Responsibilities:
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Operate the front desk, handling check-ins, check-outs, and room assignments.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Communicate effectively with guests, staff, and management to ensure seamless operations.
  • Maintain a clean and organized workspace, adhering to company standards and policies.
What We Offer:
  • A competitive hourly rate and performance-based incentives.
  • Opportunities for professional development and growth within the company.
  • A dynamic and supportive work environment with a team of like-minded individuals.
  • Discounted hotel stays and other perks and benefits.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic computer skills and knowledge of PMS systems (Opera) an advantage.
  • Flexibility to work a variety of shifts, including nights, weekends, and holidays.

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