Consumer Engagement Manager: Championing Healthy Relationships

3 weeks ago

Central Coast Council, Australia Sanitarium Health And Wellbeing Company Full time
About Us
Sanitarium Health and Wellbeing Company is an Australian-owned FMCG leader with a rich history in producing nutritious foods. Our brand embodies a commitment to promoting health and wellness through innovative products and community support.

The Role
We are seeking a Consumer Response Centre Manager to lead our team of Consumer Engagement Specialists. As the champion of consumer-centric leadership, you will ensure that consumers feel valued and heard across all communication channels. Your expertise will drive excellence in consumer engagement and best practice processes, fostering a culture of continuous learning and personal growth.

Key Responsibilities
• Consumer-Centric Leadership: Champion the voice of the consumer within the business and communicate our brand values with authenticity to consumers.
• Team Development: Lead, coach, and empower a team of Consumer Engagement Specialists, fostering excellence in consumer engagement and best practice processes.
• Engagement & Support: Oversee consumer interactions across multiple platforms to ensure high service standards for internal and external stakeholders.
• Process & Compliance: Develop, implement, and maintain training materials, processes, and procedures to meet compliance standards in complaints handling and provide data insights for informed decision making.
• Product Knowledge: Build an in-depth understanding of Sanitarium's technical product information to support informed consumer interactions.
• Handle Escalations: Manage sensitive escalations with care, ensuring resolution aligns with Sanitarium's values.

What We Offer
A role at Sanitarium means more than taking a job; it's an invitation to a supportive workplace where our people can experience long and rewarding careers. As valued members of our purpose-driven team, you'll contribute to the expansion of our iconic, trusted household brands while pioneering innovation for our collective future. We offer exciting professional development opportunities, enticing benefits, and a constructive workplace culture that fosters continuous learning and personal growth.

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