Leadership and Development Manager

1 week ago

Darwin, Northern Territory, Australia beBeeManager Full time $95,000 - $120,000

About the Role

Gallagher Bassett is Australia and New Zealand's premier third-party claims administrator. We manage claims on behalf of insurers, brokers, government bodies, and self-insured organizations.

Job Description

This role provides a unique opportunity to lead a team in a fast-paced work environment, further developing your leadership skills and contributing to a vibrant and collaborative culture. You will be responsible for leading a dynamic team of dedicated staff who manage workers' compensation claims, promoting safe, timely, and durable return-to-work outcomes for injured workers.

Key Responsibilities

  • Lead a team of Claims and Specialist personnel with varying levels of experience within the workers' compensation space;
  • Contribute to shaping our culture through high levels of people engagement, recognizing the importance of diversity and increasing people's satisfaction levels and having pride in our goals;
  • Participate in workforce planning and recruitment activities for the function;
  • Mentor your team and provide them with coaching and professional support to ensure they reach their full potential;
  • Monitor service performance by establishing clear goals and expectations, tracking progress against goals, ensuring timely feedback, appropriate support, addressing performance deficiencies promptly, and recognizing and rewarding exceptional performance;
  • Promote a culture which ensures compliance to our business processes is adhered to;
  • Identify areas of opportunity within your team and the business and take any action to improve outcomes for our customers and people.

What You'll Need

You will require demonstrated experience in team management/leadership within a high-volume and fast-paced environment or significant experience in workers' compensation claims management and providing coaching. You will also need knowledge of general business and administrative practices, excellent verbal and written communication skills, and a strong sense of team and collaboration.

What We Offer

We offer a competitive salary, great teams, exciting career opportunities, and a wide range of benefits including flexible working options, supportive learning and career pathways, ongoing access to training and career development, and a comprehensive employee recognition program.

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