Support Technician

2 days ago

Kurrajong Heights, New South Wales, Australia beBeeIT Full time $60,000 - $80,000

About the Junior IT Officer Role

This is a full-time position working 38 hours per week during school terms and on an ad-hoc basis during non-school periods. The role is expected to commence in October.

Applications are invited from committed Christians who subscribe to our organisational Statement of Faith and are actively involved in their local church community.

This position includes a traineeship under an Apprenticeship Program, providing formal training and on-the-job experience leading to a nationally recognised IT qualification.

Key Responsibilities

  • Act as the primary point of contact for IT support requests, logging and prioritising issues based on urgency and impact.
  • Perform initial troubleshooting and resolution of technical issues for staff and students, including software, hardware, and network-related problems.
  • Maintain clear and timely communication with end-users, providing updates and ensuring a positive support experience.
  • Document all support requests, resolutions, and procedures in a comprehensive knowledge base for future reference and analysis.
  • Work closely with external partners to escalate issues, monitor progress, and assist with the implementation of solutions.

Requirements

  • Working with Vulnerable Children Check
  • Excellent communication and organisational skills
  • Willingness to learn and follow instructions
  • Reliability and ability to work independently once trained

Desirable Skills

  • Knowledge of Windows, Office 365, Google Workspace and other Google products, Apple iOS/MACOS and general IT troubleshooting

Please submit an Employment Application form to be considered for an interview.

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