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Optical Operations Leader

2 months ago


Canberra, ACT, Australia Specsavers Full time

About the Role

As an Optical Operations Leader at Specsavers, you will play a vital part in driving the success of our stores. This role requires someone who is passionate about leading a team and has a strong desire to make a career in the optical industry.

The key responsibilities of this role include:

  • Providing front-of-house support to Retail Partners by managing daily operations of the store and embedding company values
  • Implementing roster changes and driving sales through KPIs
  • Coaching and developing the retail team in delivering exceptional customer service
  • Assisting the retail team with customer service, pre-testing, and dispensing
  • Supporting the Retail Director in complaint resolution
  • Maintaining store presentation standards and stock management

Salary: $80,000 - $100,000 per annum

This salary range reflects the level of experience and skills required for this role. As an Optical Operations Leader, you will have the opportunity to develop your skills and progress within the company.

Required Skills and Qualifications

To be successful in this role, you will need to have:

  • Experience as a Store Manager or Assistant Manager, with proven ability to multitask between operational responsibilities while simultaneously developing a team
  • Practical abilities, including evaluating and implementing new measures in enhancing store performance
  • Teamwork skills, encouraging and motivating the team throughout their development journey
  • Proactivity, responding efficiently to changing circumstances and delegating tasks effectively

Benefits

As an employee of Specsavers, you will enjoy a range of benefits, including:

  • Flexible roster for work-life balance
  • Two FREE pairs of glasses per year
  • Birthday and Volunteer leave
  • 30% off Family & Friends discount
  • Staff referral incentives
  • Store bonuses
  • Work with major brands like Marc Jacobs, Ted Baker, Tommy Hilfiger, Country Road, and more
  • In-depth onboarding process
  • Health & Wellbeing support, including Employee Assistance for you and your family
  • Career development with paid upskilling, curated to assist you toward store ownership, i.e., Cert IV Dispensing course

About Specsavers

Specsavers has been on a continual mission to improve lives through better sight since 1984, with a heavy focus on eliminating preventable vision loss and blindness. We proudly support the Fred Hollows Foundation in providing equal eye health opportunities for First Nations communities.

We strive towards empowering our employees, customers, and communities to live their lives to the fullest, and we are an accredited 'Great Place to Work' for the third year in a row. Our focus is set on improving today for a better tomorrow, and we offer an unrivalled career development plan.