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Technical Operations Specialist

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Melbourne, Victoria, Australia beBeeInnovation Full time $100,000 - $140,000
Job Summary

We are seeking a skilled IT Operations Analyst to join our team. This role will be responsible for monitoring and maintaining IoT device fleets across multiple regions, performing hands-on QA testing of hardware devices, conducting deep-dive log analysis, and executing network troubleshooting.

Key Responsibilities
  • Technical Operations & Infrastructure Management:
    • Monitor and maintain IoT device fleets using Datadog, AWS IoT Core, and AWS CloudWatch to ensure optimal performance.
    • Perform hands-on QA testing of hardware devices including diagnostics and edge-case replication to maintain high standards of audio delivery.
    • Conduct deep-dive log analysis to identify patterns and predict failures before they impact customers.
    • Execute network troubleshooting across VLANs, VPNs, and multi-region infrastructure to support global operations.
  • Client Collaboration & Technical Communication:
    • Run technical meetings with prospective clients to understand their environment and ensure optimal platform integration.
    • Translate client feedback into actionable development tickets with clear reproduction steps, facilitating rapid resolution of action items.
    • Collaborate with engineering teams on incident response and root cause analysis to continuously improve system reliability.
    • Present trend analysis and recommendations to internal stakeholders, contributing to strategic decision-making.
    • Work closely with QSIC's Business Development team to provide technical expertise during client discussions and implementation planning.
  • Innovation & Process Automation:
    • Develop scripts and tools to automate repetitive support tasks, increasing team efficiency and reducing response times.
    • Create comprehensive technical documentation and runbooks for offshore resources, enabling knowledge sharing and consistent service delivery.
    • Contribute to monitoring strategy and alerting rules to proactively identify and resolve potential issues.
    • Identify opportunities for product improvements based on support patterns and client feedback, directly influencing the product roadmap.
Requirements
  • Comfort with Linux CLI - Linux is the OS for its hardware products.
  • Knowledge of basic networking fundamentals including TCP/IP, DNS, and VLANs for multi-region infrastructure management.
  • Natural curiosity and pattern-recognition skills to identify trends and prevent issues before they impact clients.
  • Previous client-facing technical experience.
  • Demonstrated ability to context-switch effectively while maintaining attention to detail across multiple concurrent projects.
  • Clear technical communication skills with the ability to explain complex issues to both technical and non-technical stakeholders.
  • Experience working on a wide range of technical problems and the confidence to evaluate and solve these independently, knowing when to seek support.
  • Previously been involved in technical discovery conversations with clients or internal stakeholders.
  • A passion for building new ways of working and creating efficiencies in technical operations.
  • The ability to work with team-mates and clients located across multiple timezones.
  • Full, unrestricted work rights for Australia.

Bonus points if you have:

  • Basic scripting experience for troubleshooting and automation tasks (Bash/Python).
  • Familiarity with infrastructure analytics platforms to create reports and dashboards (Datadog, Databricks, Kibana, Cloudwatch etc.).
  • Exposure to Cloud infrastructure management platforms (AWS, Intune).
  • A focus on observability over monitoring, understanding system behavior through distributed tracing and correlation skills.
  • Passion for learning about emerging technologies and industry trends that could benefit the platform evolution.
Our Values
  • Honesty First: Keep it real. We celebrate frank communication that is direct, open, respectful, and fair.
  • Invent Solutions: Roll up your sleeves. We see a problem and don't dwell on it but rather - we understand it, we own it, we solve it.
  • Learn Everyday: Soak it up. We have a genuine insatiable curiosity and never take ourselves too seriously.
  • One Team: We are all in this together. We value the diversity of our people—their nuances and differences.