Customer Service Manager

1 week ago

Sydney, New South Wales, Australia Myer Full time

{"h1": "Customer Service Manager at Myer Sydney City", "p": "As a Customer Service Manager at Myer Sydney City, you will lead teams across Fashion departments to deliver superior customer service and drive sales. You will champion our Customer First Plan, manage day-to-day operations, and drive sales. Reporting to the Assistant Store Manager and supported by the leadership team, you will manage, lead, and mentor your teams.", "ul": [{"li": "Manage the daily activities of your team and business to drive financial performance"}, {"li": "Optimise the productivity of the team by leveraging workforce management"}, {"li": "Drive high performance, customer-focused service and selling culture through role modelling, communication, feedback, and recognition"}, {"li": "Maximise the team's service and selling activities by effective management and delegation to minimise operational activities"}, {"li": "Lead, empower, and inspire your team with a consistent focus on developing the next generation of Myer leaders"}, {"li": "Maximise time spent on the selling floor to lead and manage the business, understand the customer, coach, and support the team, and embed new initiatives and ways of operating"}], "h2": "About You", "ul": [{"li": "Previous experience as a retail manager, area manager, or similar"}, {"li": "Fashion Apparel experience highly regarded but not essential"}, {"li": "People leadership skills with a 'hands-on' approach"}, {"li": "Demonstrated ability to lead a team to achieve sales and meet KPIs"}, {"li": "Experience in performance management will be highly regarded"}, {"li": "Superior customer service and selling skills"}, {"li": "Strong retail, financial, and business acumen"}, {"li": "Excellent time management skills with the ability to work independently on prioritising and meeting deadlines"}], "h2": "Benefits to You", "ul": [{"li": "Become a leader within one of Australia's most-loved department stores"}, {"li": "Career development and progression opportunities"}, {"li": "A great range of discounts and Myer Team Member exclusive offers"}, {"li": "Access to volunteer, parental, and lifestyle leave"}, {"li": "Service Recognition, Inspirational People Awards, and more"}]}

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