Customer Service Ambassador

3 days ago


West Ryde, New South Wales, Australia Shangri-La Full time
Shangri-La Customer Engagement & Process Transformation Kuala Lumpur

We are seeking a highly motivated and passionate Career Advancement Professional to join our dynamic Proprietary Global Contact Centre.

As a valued member of our team, you will be part of a business that creates colourful joys of life and happy memories. Imagine complimentary stays at 5-star properties globally

You will have the opportunity to work and grow in a diverse culture with a rewarding career. Gain personally and professionally through in-house Development Training.

Our ideal candidate will be able to converse & write in Mandarin & Cantonese, as we serve respective markets and liaise with Mandarin speaking clients and stakeholders. Excellent spoken and written English is an added advantage.

Key Responsibilities:
  • Receive industry-best training to equip you with soft and technical skills for the role.
  • Gain confidence in meeting and exceeding the expectations of our global customers.
  • Handle emails, calls, and potentially chats to provide exceptional customer service.
  • Be part of our multilingual sales-oriented service team supporting our customers on their Reservations and Loyalty Program Queries.
Requirements:
  • Able to converse & write in Mandarin & Cantonese (optional: Cantonese preferred).
  • Pleasant personality with good communication skills.
  • Diploma /Degree holder in any discipline or SPM/STPM/IGCSE or equivalent qualification with relevant working experience.
  • Preferably min 1 year experience in Contact Centre, experience in hospitality/Online Travel Agency and customer service.
  • Computer literate and internet savvy.
  • Positive attitude and a team player with passion in delivering World Class customer service.
What We Offer:
  • An estimated salary range of RM 4000 - RM 6000 per month based on experience.
  • Free stay at any of our Hotels globally.
  • 5-Day work week (shift based).
  • Earn a shift allowance.
  • Earn monthly language allowance of up to RM 1200.
  • Discretionary performance-based bonuses and incentives.
  • Paid Training and career development opportunity.
  • Socso, EPF, EIS and medical insurance coverage.
  • Annual Preventive Health Screening.
  • Annual Leave.


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