Return to Work Specialist

6 days ago


Melbourne, Victoria, Australia Gallagher Full time

About Gallagher

We're seeking an experienced Return to Work Specialist to join our team as a key subject matter expert in injury management and recovery.

As a leader and expert in this field, you'll be responsible for identifying and delivering recovery and return to work outcomes for all injury claims within your team. You'll use your expertise to identify and triage claims that are risk of exceeding expected return to work outcomes and timeframes.

  • Provide leadership as a key subject matter expert within your team relating to recovery and return to work.
  • Manage a small portfolio of high-risk injury claims, supporting injured workers and employers with their recovery, return to work, and return to health.
  • Support Senior Case Managers with regular claim conferencing.
  • Identify biopsychosocial risk factors leading to strategic recovery while achieving return to work goals.
  • Identify claims at risk of developing secondary psychological injuries and implement appropriate strategic measures to support injured workers back to full functional capacity.
  • Undertake return to work visits and treater case conferences when required to support recovery and return to work outcomes.

About the Role

We're looking for an enthusiastic and customer-focussed Return to Work Specialist who has:

  • Workers Compensation scheme claims management experience or significant return to work knowledge and experience.
  • Knowledge of personal injury management concepts relating to Victoria's Workers Compensation Scheme.
  • Excellent customer service skills and experience.
  • Time management, administrative, and organisational skills.
  • Experience in leading people, teams, or key initiatives as well as coaching and mentoring skills.

What We Offer

We offer an attractive remuneration package, flexible work arrangements, including work from home, paid parental leave, and a collaborative working environment. We're committed to ongoing education and development, and we're dedicated to our staff's wellbeing through our peer support program, corporate health insurance discounts, and wellness programs.



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