Return to Work Specialist

4 weeks ago


Melbourne, Victoria, Australia Gallagher Full time

About the Role

As a key member of our Gallagher team, you'll be responsible for leading the way in return to work outcomes for injury claims. With your expertise in recovery and return to work, you'll identify and deliver outcomes that exceed expectations.

Your Responsibilities

  • Provide leadership as a subject matter expert within your team, supporting your team manager and wider leadership group.
  • Manage a portfolio of high-risk injury claims, supporting injured workers and employers with their recovery and return to health.
  • Support Senior Case Managers with regular claim conferencing.
  • Identify biopsychosocial risk factors and implement strategic recovery measures to achieve return to work goals.
  • Undertake return to work visits and treater case conferences to support recovery and return to work outcomes.

About You

We're looking for an enthusiastic and customer-focused RTW expert with:

  • Claims management experience or significant RTW knowledge and experience.
  • Knowledge of Personal Injury Management concepts relating to Victoria's Workers Compensation Scheme.
  • Excellent customer service skills and experience.
  • Time management, administrative, and organisational skills.
  • Experience in leading people, teams, or key initiatives, as well as coaching and mentoring skills.

What We Offer

At Gallagher, we offer:

  • Attractive remuneration packaging and flexible work arrangements.
  • Paid parental leave.
  • A collaborative working environment with opportunities for ongoing education and development.
  • A dedication to your wellbeing through our peer support program, corporate health insurance discounts, and wellness programs.
  • Staff benefits including additional purchased leave, volunteer leave days, retail discounts, and more.


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