High-Tech Technical Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeSupport Full time $90,000 - $123,000
Senior Support Engineer Role

The Senior Support Engineer plays a pivotal role in ensuring seamless customer experiences by effectively resolving technical incidents and delivering high-quality support to stakeholders.

This esteemed professional will be part of the CIB Corporate Finance team, working closely with colleagues to drive business success through technology excellence.

  • Key Responsibilities:
    • Timely resolution of incidents raised by users or caused by system failure, adhering to Service Level Agreements
    • Creation of technical documents and knowledge articles to empower users and stakeholders
    • Deployment of code into non-production and production environments, providing support to other technical teams
Essential Skills and Qualifications
  • Minimum 8 years of technology experience in software delivery and deployment
  • Strong operational and technical expertise in LoanIQ is essential
  • Proficiency in Java or SpringBoot programming languages
  • 4+ years of experience in a Support role utilizing the ITIL Framework (Incident, Change, and Configuration Management)
  • 3+ years of experience in AWS and/or Azure technologies

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