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Customer Experience Specialist
2 weeks ago
About this role:
Customer Experience SpecialistThis is a key position within our customer experience team, responsible for delivering exceptional technical support to our customers.
- Understanding and empathizing with customers' technical challenges
- Supporting one of our 15+ product lines, striving for first-call resolution and troubleshooting errors to get our customers back up and running
A typical day in this role would involve:
- Answering incoming customer calls, gathering information to resolve issues
- Researching technical issues using software product knowledge
- Managing customer expectations regarding issue resolution timelines
- Passionate about delivering excellent customer experiences
- Quick learner who can articulate technical concepts
- Critical thinking skills for problem resolution
- Comprehensive benefits package
- Access to exclusive discounts and wellbeing portal
- Unlimited vacation time
- Quarterly paid volunteer days
- Employee referral program
- Opportunities for career development within the company