Customer Experience Specialist

1 day ago

Sydney, New South Wales, Australia beBeeComplaint Full time $105,986 - $149,999
Customer Resolution Specialist

We are seeking a highly skilled customer resolution specialist to provide administrative services, information, and assistance to customers on escalated matters.

About the Role:

The customer experience team is looking for a complaint handler with strong problem-solving skills and excellent communication abilities.

Key Responsibilities:
  • Manage customer complaints from start to finish.
  • Analyze customer feedback and identify trends.
  • Maintain knowledge of current processes and guidelines.
Requirements:
  • Strong experience in complaints handling and understanding of complaints processes.
  • Ability to work with stakeholders to resolve customer issues.
Benefits:

This role offers a unique opportunity to develop your skills and expertise in customer service and complaint handling. You will have the chance to work with a variety of stakeholders and make a positive impact on our customers' experiences.

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