Career Opportunity in Council Services

1 week ago

Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $80,000

A fulfilling opportunity in customer service for a leading council

As a Customer Service Officer, you will be working in a supportive and well-tenured team, committed to delivering high-quality services to their members.

You will be responsible for maintaining a positive image of the council through professional standards of personal presentation and provision of services/advice in a courteous and efficient manner.

Key responsibilities include:

  • Supporting and maintaining a positive image of the council through professional standards of personal presentation and provision of services/advice in a courteous and efficient manner.
  • Delivering service to a high-volume call centre while contributing to key performance indicators required.
  • Liaising with other departments while performing back office secretarial and administrative tasks.

To be successful, you will have:

  • Experience in both face-to-face and high-volume telephone customer services.
  • Great communication skills, written and verbal.
  • Ability to learn and take on changes with a positive attitude.

The ideal candidate will have experience in customer-facing roles and excellent communication skills. You will work as part of a dynamic team, dedicated to delivering exceptional customer experiences.

We value diversity and inclusion and welcome applications from candidates from diverse backgrounds.

This role offers the opportunity to make a real difference in the community and develop your skills and experience in a fast-paced environment.

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