Council Customer Service Representative

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerSupport Full time $32,395 - $38,611

Delivering exceptional customer service is a key part of our council’s success. We are seeking a Customer Service Officer to join our team, working either full-time or part-time hours as a casual.

This is an excellent opportunity for individuals looking to gain experience and make a positive impact in their community.

The successful applicant will be responsible for providing quality, accurate, efficient, and effective customer support and assistance as part of the customer care teams within local councils.

Key responsibilities will include:

  • Delivering a positive customer experience through face-to-face contact at service locations and at a dedicated call centre via telephone and other electronic media sources.
  • Resolving customer enquiries and complaints.
  • Developing positive and cooperative working relationships with customers and peers.
  • Undertaking administrative responsibilities (including processing payments) to ensure transactions are processed timely and accurately.

Requirements:

  • Experience in providing excellence in customer service in a complex environment (call centre or the like).
  • Experience in range of computer systems.
  • Valid Working with Children Check.
  • Valid Police Check.
  • Valid Driver's Licence.
  • Full COVID-19 vaccination.

We offer attractive remuneration and a terrific working culture, opportunities for growth, and a good work-life balance. If you require further detail on this role, please call directly.

Discussions will be strictly confidential.

  • Expression Of Interest Council Customer Service

    2 weeks ago

    Melbourne, Victoria, Australia Work Solutions (Melb) Pty Ltd Full time

    Work for a **local council **as a **customer service officer**, working either **fulltime or part time **hours as a casual.Excellent foot in the door to council, councils located in Melbourne's South East.**Pay rate**:$31.45 to $33.76 per hour as a casual**About Us**Work Solutions are a Melbourne based Company with over 23 years' experience in providing...

  • Council Business Officer

    2 weeks ago

    Melbourne, Victoria, Australia Whitehorse City Council Full time

    **$78K to $89k per annum + 12% Superannuation**:- **Full Time**:- **Based at our Nunawading Office**At Whitehorse City Council, community is at the heart of everything we do. To stay ahead of and best respond to the evolving changes and needs of the community, the organisation is undertaking an exciting journey that will transform ways of working and will...

  • Customer Service Officer

    2 weeks ago

    Melbourne, Victoria, Australia Brimbank City Council Full time

    We seek people with community-first values who want to make Brimbank an even better place to live and work.Exciting opportunity to join the second largest municipality in Melbourne's metropolitan west. Located about 20 kms from the central business district, Brimbank City Council is culturally diverse.We are currently seeking a staff member for a permanent...

  • Library Customer Service Officer

    6 days ago

    Melbourne, Victoria, Australia Melton City Council Full time

    **Part Time Fixed Term Position - March 2026****28 hours a week****Monday, Tuesday, Wednesday & Friday****Band 3 Library - Salary Range $67,833 to $69,105 per annum pro rata + 11.5% Super****About Melton City Council**The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality - one of the fastest developing in...

  • Library Customer Service Officer

    6 days ago

    Melbourne, Victoria, Australia Melton City Council Full time

    3 x Part Time Permanent PositionsPosition 1: 21 hrs per week - Monday, Tuesday & Friday (includes 1 evening and 1 Saturday per month)Position 2: 24.5 hrs per week - Monday to Thursday (includes 1 evening and 1 Saturday per month)Position 3: 20.66 hrs per week - Tuesday, Thursday, Friday, & Sunday (includes 1 evening and 1 Saturday per month and every...

  • Library Customer Service Officer

    1 week ago

    Melbourne, Victoria, Australia Melton City Council Full time

    **3 x Part Time Permanent Positions**Position 1: 21 hrs per week - Monday, Tuesday & Friday (includes 1 evening and 1 Saturday per month)Position 2: 24.5 hrs per week - Monday to Thursday (includes 1 evening and 1 Saturday per month)Position 3: 20.66 hrs per week - Tuesday, Thursday, Friday, & Sunday (includes 1 evening and 1 Saturday per month and every...

  • Clerk Of The Legislative Council

    1 week ago

    Melbourne, Victoria, Australia Parliament Of Victoria Full time

    Location: Melbourne | CBDJob type: Full timeOrganisation: Parliament of Victoria**Salary**: Salary not specifiedOccupation: Executive ManagementReference: VG/000434At the Parliament of Victoria, our employees are the key to our success. Together we deliver innovative, professional, services to support Victoria's elected representatives and the institution of...

  • Library Customer Service Officer

    6 days ago

    Melbourne, Victoria, Australia Melton City Council Full time

    3 x Part Time Permanent PositionsPosition 1: 21 hrs per week - Monday, Tuesday & Friday (includes 1 evening and 1 Saturday per month)Position 2: 24.5 hrs per week - Monday to Thursday (includes 1 evening and 1 Saturday per month)Position 3: 20.66 hrs per week - Tuesday, Thursday, Friday, & Sunday (includes 1 evening and 1 Saturday per month and every...

  • Customer Service Officer

    6 days ago

    Melbourne, Victoria, Australia Hume City Council Full time

    ** Permanent Full Time**:- ** $73,776 per annum**:- ** Work across the Hume Municipality**Hume City Council is one of Australia's fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.The Customer Service Officer is responsible for providing a...

  • Customer Service Offier

    5 days ago

    Melbourne, Victoria, Australia Hume City Council Full time

    ** Temporary Full Time (Parental Leave)**:- ** $73,776 per annum**:- ** Work across the Hume Municipality**Hume City Council is one of Australia's fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.The Customer Service Officer is...