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Cemetery Services Officer
2 months ago
We are seeking a highly skilled and experienced Cemetery Services Officer to join our team at Camden Council. As a key member of our team, you will be responsible for providing cemetery management services, including administration, preparation, and implementation of policies, in accordance with relevant legislation.
Key Responsibilities- Provide exceptional customer service to the public, ensuring customer satisfaction and continuous service improvement.
- Prepare and oversee the implementation of policies, procedures, and guidelines related to cemetery operations.
- Act in accordance with relevant legislation, regulations, and Council policies.
- Collaborate with other teams and stakeholders to ensure effective communication and coordination.
- Develop and maintain relationships with external stakeholders, including funeral directors, cemetery associations, and other relevant organizations.
- Tertiary qualifications in administration, customer service, or a related field.
- A minimum of two years' experience in a customer service or cemetery operations role.
- Experience in handling sensitive situations and providing compassionate customer service, particularly involving bereavement, grief, or other emotional situations.
- Ability to multitask, organize, and prioritize work activities in a high-volume and sensitive environment.
- Excellent working knowledge of the Microsoft Office suite of software and the ability to adapt to new computer software applications.
- Good oral and written communication skills with the ability to clearly convey information, instil confidence, and develop good rapport.
- Current class C drivers license.
We are committed to offering and supporting development and employment opportunities to help people excel and build a lasting career. We offer generous learning and development opportunities, as well as flexi-time, access to employee benefits, and education assistance.
We promote diversity in the workplace and have a culture that is inclusive, respectful, and embraces the unique skills and qualities of all people.
We are an evolving, rapidly growing, adaptive, and innovative organization that offers endless opportunities for growth and development.
