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Client Relationship Manager
2 weeks ago
At our organisation, we believe that work should empower you. Our core values underpin everything we do – we collaborate, respect and support each other.
Key Responsibilities- Critical Client Relationships: Develop and sustain strong, lasting connections with senior-level clients to ensure long-term retention and satisfaction.
- Build relationships across client organisations, working closely with internal stakeholders and senior leadership to foster these connections.
- Design and implement strategic account management plans with clear performance metrics, conducting regular reviews to track progress.
- Take ownership of financial targets, ensuring timely achievement and alignment with client expectations.
- Identify and capitalise on new business opportunities, staying ahead of market trends and competitive dynamics.
The Critical Client Relationship Manager is responsible for driving new business engagement, ensuring client loyalty, fostering growth to achieve annual contract value targets, and identifying upsell opportunities.
Additionally, they provide strategic input into client group initiatives and collaborate to mitigate risks to account retention and client satisfaction.
