Luxury Hospitality Leader

3 days ago

Melbourne, Victoria, Australia beBeeHospitality Full time $90,000 - $120,000
Guest Experience Manager

A seasoned hospitality professional is sought to excel as a Guest Experience Manager in our esteemed hotel. In this pivotal role, you will set standards, expectations, and metrics to ensure total guest satisfaction.

You will provide guidance and mentorship to the Front Office team, drive profitability while maintaining high service quality standards, create business reports reflecting operational movement, and effectively resolve conflicts to meet financial and service targets.

  • Previous experience working in luxury environments at a Supervisor or Management level is essential.
  • A genuine passion for interacting with people and a commitment to delivering exceptional guest experiences are vital.
  • Proven experience in leading teams is necessary.
  • Knowledge of opera is beneficial.
  • A willingness to work varied shifts, weekends, and public holidays is required.
  • A valid Responsible Service of Alcohol certificate is mandatory.

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