Customer Service Supply Chain Coordinator

1 month ago

Melbourne, Victoria, Australia Chiesi Group Full time

Job Summary

The Customer Service Supply Chain Associate plays a vital role in the Chiesi Australia business, working closely with the Customer Service Supply Chain Manager to manage inbound and outbound orders, process and dispatch orders, and ensure timely deliveries in line with established KPIs.

Main Responsibilities

  • Manage inbound shipments, including obtaining freight quotes, scheduling, and planning, to ensure proper handling, transport, and timely arrival.
  • Establish and maintain strong working relationships with warehouse teams and supplier partners.
  • Process and dispatch outbound customer orders accurately and efficiently using ERP systems.
  • Liaise with local transport and distribution teams for outbound order tracking and escalating delivery-related issues.
  • Review and process invoices, debit/credit notes, claims, and returns.
  • Manage incoming calls and email enquiries, ensuring timely receipt, acknowledgement, and clear communication.
  • Keep records of customer interactions, create or review new customer accounts, and file relevant documents.
  • Analyse customer enquiries and direct them to appropriate internal departments.

Supply Chain Responsibilities

  • Liaise with supplier partners and the Customer Service/Supply Chain Manager on stock requirements and purchase plans.
  • Manage inventory levels, storage locations, movements, purchase order receipts, and master data.
  • Handle product complaints and manage reverse logistics.
  • Support reporting requirements for internal and external stakeholders.

Requirements

  • 2-3 years' experience in an in-bound customer service role.
  • Strong business acumen and knowledge of customer service, logistics, and supply chain.
  • Working knowledge of ERP and inventory systems, with previous experience in SAP highly regarded.
  • Strong working knowledge of Microsoft Suite.
  • Ability to work in an environment with undefined problems and ensure acceptable solutions and outcomes.
  • Excellent phone manner, teamwork, and computer skills.
  • Accurate and skilled data entry.
  • Ability to retain and recall important information.
  • High aptitude for following communication guidelines, procedures, and policies.
  • Ability to multitask, prioritise, and manage time effectively.
  • Cross-functional and collaborative working skills.
  • Excellent communication and interpersonal skills.
  • Problem-solving, organisational, and time management skills.
  • Ability to work autonomously and in teams.
  • Strong integrity and work ethic.
  • Ability to understand and be part of a flexible organisational culture.

About Chiesi Australia

Chiesi Australia is a fast-growing pharmaceutical company based in Melbourne, Australia. Our global headquarters is in Parma, Italy. We specialise in Air, Rare, and Care products, providing healthcare solutions to our patients. At Chiesi Australia, we are Great Place to Work certified and offer equal opportunities to all. We provide unique benefits, including a Chiesi 'YOU' Day, wellness allowance, hybrid work environment, on-site Flu Vax, and a Volunteer day, as well as ongoing personalised learning programs and career development opportunities.

  • Procurement & Supply Chain Analyst

    3 weeks ago

    Melbourne, Victoria, Australia Procurement and Supply Chain Full time

    Procurement & Supply Chain RoleMetricon Homes is seeking a skilled Procurement & Supply Chain Analyst to join our team. As a key member of our procurement and supply chain team, you will be responsible for implementing significant changes across the supply chain and providing timely analytical and support to the relevant Procurement Category Manager and...

  • Procurement and Supply Chain Specialist

    1 month ago

    Melbourne, Victoria, Australia Procurement and Supply Chain Full time

    Procurement and Supply Chain RoleMetricon Homes, Australia's leading home builder, is seeking a skilled Procurement and Supply Chain professional to join our team. As a key member of our Procurement and Supply Chain team, you will be responsible for implementing significant changes across the supply chain and providing timely analytical and support to the...

  • Procurement Supply Chain Operations Specialist

    2 days ago

    Melbourne, Victoria, Australia Procurement and Supply Chain Full time

    About UsMetricon Homes, Australia's largest home builder, is committed to delivering quality, service and award-winning living solutions for Australian families.SalaryA competitive salary package will be offered to the successful candidate, commensurate with experience and qualifications.Job DescriptionThe Procurement Supply Chain Operations Specialist is...

  • Procurement Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Procurement and Supply Chain Full time

    Delivering Excellence in Procurement and Supply ChainMetricon Homes, Australia's largest home builder, is seeking an exceptional Procurement Specialist to drive supply chain optimisation and provide timely analytical support. Reporting to the Procurement & Supply Chain Analyst Team Leader, you will be responsible for implementing significant changes across...

  • Supply Chain and Procurement Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Procurement and Supply Chain Full time

    MetMetricon Homes, Australia's largest home builder, is seeking a highly skilled Procurement & Supply Chain Analyst to join our team.About the RoleThe successful candidate will be responsible for implementing significant changes across the supply chain and providing timely analytical support to the relevant Procurement Category Manager and other key...

  • Procurement and Supply Chain Professional

    4 weeks ago

    Melbourne, Victoria, Australia Procurement and Supply Chain Full time

    About the RoleThe Procurement and Supply Chain Analyst will play a key role in implementing significant changes across the supply chain and providing timely analytical and support to the relevant Procurement Category Manager and other key stakeholders.Responsibilities include:Development and Maintenance of Price File and Master Item Database/Quality...

  • Strategic Procurement and Supply Chain Specialist

    1 week ago

    Melbourne, Victoria, Australia Procurement and Supply Chain Full time

    Company OverviewMetricon Homes, a leading Australian home builder, is committed to excellence in delivering quality living solutions for families. We are seeking an experienced Strategic Procurement and Supply Chain Specialist to join our team.

  • Environmental Health and Safety Manager

    4 days ago

    Melbourne, Victoria, Australia Group Supply Chain Full time

    About the RoleAs a pivotal member of our Group Supply Chain team, you will champion safety and sustainability at our busy Tullamarine manufacturing site.Reporting to the Senior EHS Manager (Vic/Tas), you will ensure the implementation of health, safety, and environmental standards, as well as drive programs that improve workplace safety and compliance.Your...

  • Supply Chain Coordinator

    1 month ago

    Melbourne, Victoria, Australia Contract Manufacturing Full time

    About this OpportunityWe are seeking a highly skilled Supply Chain Coordinator to join our Contract Manufacturing team. As a key member of our supply chain team, you will play a critical role in ensuring the smooth operation of our production processes.Key ResponsibilitiesWork closely with key stakeholders to deliver best-in-class supply chain experience for...

  • Supply Chain Coordinator

    1 month ago

    Melbourne, Victoria, Australia Six Degrees Executive Full time

    About the Role: We are seeking a highly skilled Supply Chain Coordinator to join our team at Six Degrees Executive. As a Supply Chain Coordinator, you will be responsible for inventory management and planning, ensuring the availability of finished goods and materials to meet the aligned demand plan and budgeted inventory level targets.Key Responsibilities: ...

  • Supply Chain Coordinator

    4 weeks ago

    Melbourne, Victoria, Australia PFD Food Services Full time

    The RoleThe Supply Chain Coordinator will serve as the primary liaison between the Category Management and Supply Chain Management teams and the production teams at PFD Food Services. This role is crucial for ensuring the successful scheduling and delivery of goods, requiring strong collaboration and communication skills.Your Key ResponsibilitiesCollaborate...

  • Logistics Coordinator

    3 weeks ago

    Melbourne, Victoria, Australia Munro Footwear Group Full time

    Oversee Nationwide Transport ActivitiesMunro Footwear Group, Australia's leading retailer and wholesaler of fashion and comfort footwear, is seeking a skilled Logistics Coordinator to enhance logistics and develop a successful career in Logistics and Supply Chain Coordination onsite.Review shipment schedules for international and local suppliers, ensuring...

  • Supply Chain Coordinator

    4 weeks ago

    Melbourne, Victoria, Australia The Just Group Full time

    About the RoleWe are seeking an experienced Supply Coordinator to join our Jacqui E team. As a key member of our production team, you will be responsible for coordinating all aspects of production, including initial concept and development of product, ensuring effective communication with suppliers and administration of purchase...

  • Supply Chain Coordinator

    1 month ago

    Melbourne, Victoria, Australia The Just Group Full time

    About The Just GroupThe Just Group is a leading Australian retail business, operating a portfolio of successful brands including Just Jeans, Dotti, Jacqui E, Jay Jays, Peter Alexander, Portmans, and Smiggle.Job Title: Supply CoordinatorWe are seeking a highly organized and detail-oriented Supply Coordinator to join our dynamic team. As a key member of our...

  • Logistics Supply Chain Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia SDAH Saputo Dairy Australia (Holdings) Full time

    About the RoleWe are seeking a skilled Logistics Supply Chain Coordinator to join our team at SDAH Saputo Dairy Australia (Holdings). This is an exciting opportunity for someone with experience in primary production logistics to work in a fast-paced environment.Key ResponsibilitiesManage day-to-day customer service to SDA Feeds customers through efficient...

  • Supply Chain Coordinator

    1 week ago

    Melbourne, Victoria, Australia Boral Full time

    Boral: Your Next OpportunityBased in Melbourne, we are seeking a highly skilled Supply Chain Coordinator to join our team. This exciting role will involve planning and scheduling the forward order book to ensure maximum customer experience and productivity on execution.Your Day Will Involve:Liaising with plants around production requirements during shifts to...

  • Supply Chain Planning Coordinator

    4 weeks ago

    Melbourne, Victoria, Australia Lawrence & Hanson Full time

    **About Us**Lawrence & Hanson is Australia's leading electrical wholesaler, with a rich heritage dating back to 1886. We supply electrical products to customers across multiple market sectors, including residential, commercial, and industrial, through our national network of over 150 branches.**The Role**We are seeking a highly skilled Supply Chain Planning...

  • Supply Chain Manager

    1 month ago

    Melbourne, Victoria, Australia AkzoNobel Full time

    We are seeking a highly skilled Supply Chain Manager to join our team at AkzoNobel in Melbourne. As a key member of our supply chain team, you will be responsible for managing all aspects of supply chain operations, including inventory management, transportation, and logistics.In this role, you will work closely with cross-functional teams to ensure the...

  • Customer Service Professional for Supply Chain Excellence

    1 week ago

    Melbourne, Victoria, Australia Brenntag Full time

    Job DescriptionWe are seeking a highly motivated Customer Service Professional for Supply Chain Excellence to join our team in Melbourne.Job Summary:This is an exciting opportunity for a results-driven individual to play a key role in ensuring seamless customer experience and supply chain operations. As a Customer Service Professional for Supply Chain...

  • Global Supply Chain Coordinator

    7 days ago

    Melbourne, Victoria, Australia Bayside Group Full time

    About the RoleWe are seeking a proactive and detail-oriented Global Supply Chain Coordinator to join an established Operations team at Bayside Group. As a key member of our team, you will support the Operations Manager in coordinating the importation of vehicles, components, and related products from overseas.Key Responsibilities:Coordinate and manage the...