Digital Performance Management Specialist

3 weeks ago

Sydney, New South Wales, Australia EssenceMediacom Full time

About EssenceMediacom

EssenceMediacom is a global media performance organisation that unites GroupM Practices and Solutions into a single unit. We're underpinned by a new cross-channel performance platform, AI, and international delivery hubs to set new benchmarks for innovation, effectiveness, and efficiency for GroupM's agencies and clients.

We have a clear vision for our business, to lead the next era of media performance. We believe that this spans how we make advertising work better for our people, our planet, our communities, and our clients. Our mission statement is to place transformative technology at the centre of human experiences.

Role Overview

The Digital Performance Management Specialist plays a key role in the team, providing implementation & campaign management for key clients while also supporting the planning function. You are responsible for supervising elements of team workload to ensure client demands are met.

A guru in biddable operations, you drive effectiveness and efficiency gains across the department. With a drive and passion for all things digital, you're stepping into a management role by developing key leadership skills to complement your technical prowess.

Key Relationships

  • Closely collaborating with internal teams
  • Establishing strong relationships with relevant media, data, and technology partners
  • Fostering deep trust and understanding with agency client teams
  • Contribution to great teamwork in your immediate team

Responsibilities

People – 20% of your time

  • Oversight of junior team members' workflow, swift escalation of issues as they arise
  • Constructive and meaningful performance evaluation meetings with reports each month, setting clear KPIs and monitoring achievement
  • Clear guidance and instruction when working with, teaching, or helping others

Product – 40% of your time

  • Lead in delivering end-to-end biddable campaigns, including QA compliance and use of best practice
  • Proactive identification and driving of innovation and best practice opportunities within your teams
  • Guidance and enrichment of advanced biddable capabilities by applying experience via both hands-on and coaching
  • Work with your manager to develop testing frameworks that advance capabilities

Client – 20% of your time

  • Initiatives to improve both agency and client capabilities, working across vendors and partners to achieve success
  • Cultivation of strong, trusted relationships with clients at a junior and intermediate level, as it relates to implementation planning & buying
  • Development of media planning principles, including agency practices and philosophies

Commercial – 20% of your time

  • Ensuring all team financial and compliance processes are followed in a timely manner and with 100% accuracy
  • Maintenance of a strong perspective of in-scope services for your clients, and the process for completing work above and beyond this
  • Hands-on leadership to junior staff in dealing with commercial issues, such as account queries, reconciliations, and bookings

Requirements

  • Attention to detail: high attention to detail across all work, potential issue spotting ahead of time
  • Organisation: confident optimisation of work, support for the wider team in planning and prioritisation
  • Team & collaboration: valued member of the team, actively supporting and contributing to the efforts of other team members
  • Communication: conflict resolution, adaptable communication style for giving and receiving constructive feedback
  • Analytical: creation of new and improved approaches to managing complex information, logical conclusions
  • Flexibility: adaptation to new ideas and initiatives, positive attitude in ambiguity and change
  • Proactivity/taking the initiative: autonomous work focused on achieving results
  • Problem solving: definition of complex problems, optimal and alternative solutions with minimal supervision

Salary Range

$80,000 - $110,000 per annum based on location and experience.

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