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Diversity Driven Customer Insights Lead

2 weeks ago

Chatswood, Australia beBeeCustomerInsights Full time $90,000 - $120,000
About This Role

We are seeking a seasoned Customer Insights Manager to lead the development and implementation of customer insights strategies across various industries. As a key member of our team, you will leverage your expertise in qualitative and quantitative research methodologies to drive business growth and inform decision-making.

Key Responsibilities:
  • Develop and implement customer insights strategies tailored to diverse industries
  • Conduct qualitative and quantitative research to understand industry trends and preferences
  • Collaborate with cross-functional teams to optimize event performance and client satisfaction
  • Analyze data from various sources to identify industry-specific trends and opportunities for innovation
  • Utilize advanced analytics techniques to extract meaningful insights from event data
Requirements:
  • Possess a Bachelor's degree in Marketing, Business Administration, or a related field; Master's not mandatory but highly considered
  • Demonstrate a proven track record of successfully leading customer insights initiatives within diverse industry sectors
  • Expertise in quantitative and qualitative research methodologies, statistical analysis, and data visualization techniques
  • Solid background in customer insights, market research, or analytics within the events industry
  • Excellent strategic thinking and problem-solving skills
  • High-level communication skills for verbally and visually communicating insights to seniority levels
Benefits
  • Discounted health plan rate and optical assistance
  • Life assurance and income protection
  • Option to buy additional annual leave days
  • Employee Assistance Program
  • Flexible working arrangements