Service Delivery Manager

4 weeks ago

Brisbane, Queensland, Australia Cognizant Full time
{"title": "Service Delivery Manager", "description": "Job Summary

Cognizant is seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring the consistent delivery of high-quality client service in an effective and cost-efficient manner.

Key Responsibilities
  • Stakeholder Management: Facilitate governance meetings, engage customers in community initiatives, and lead steering committee meetings.
  • Service Management: Accountable for delivery of services, adherence to SLAs, and management of metrics and KPIs.
  • Service Design and Operate: Responsible for service level management, continual service improvement, and release management.
  • Service Tracking: Conduct PMR and SMR meetings, track development metrics, and ensure adherence to SOPs.
  • Service Execution: Establish governance frameworks, work with stakeholders, and facilitate knowledge sharing.
  • Business Development & Customer Relationship Management: Ensure customer escalations are minimal, maintain transparent communication, and drive innovation and transformation conversations.
About Cognizant

Cognizant is a global professional services company that helps organizations modernize technology, reimagine processes, and transform experiences. We are committed to diversity and inclusion, and we value a community where everyone feels heard, accepted, and welcome.

As a Service Delivery Manager at Cognizant, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our clients.

", "lang_code": "en"}

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