Service Delivery Manager

4 weeks ago


Brisbane, Queensland, Australia Brennan IT Full time

The Role

We are seeking an experienced Service Delivery Manager to join our team at Brennan IT on a permanent part-time basis. The successful candidate will play a crucial role in ensuring the smooth and efficient delivery of projects and managing multiple vendors and third-party relationships. They will provide technical guidance and oversight to internal teams and vendors, ensuring alignment with company processes and industry best practices. The Service Delivery Manager will serve as the primary point of contact for vendors, advocating for the company and ensuring outcomes are met in accordance with company policy. They will also drive continuous improvement initiatives and maintain high service standards across all deliverables.

Your Responsibilities Include:

  • Scope and Change Management
  • Driving future technology roadmaps for the company
  • Assist in development of ITIL Aligned Service Processes
  • Relationships with finance and key commercial functions
  • Requirements gathering, writing business cases focusing on ROI, basic project management
  • Develop deep understanding of the company's goals including orchestration of strategic business planning, roadmaps and workshops
What Skills You Will Bring to the Team:

  • Minimum of 3 years' work experience in Service Management
  • ITIL Service Management accreditation
  • Strong working knowledge of ITSM service delivery concepts
  • Demonstrated ability to lead and collaborate with a multi-disciplined team
  • Demonstrated skills in negotiation, organisation, and time management
  • Ability to influence external & internal stakeholders as part of a continuous improvement life cycle


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