Service Delivery Manager

4 weeks ago


Brisbane, Queensland, Australia Cognizant Full time

Service Delivery Manager

Cognizant is seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring the consistent delivery of high-quality client service in an effective and cost-efficient manner.

Key Responsibilities:

  • Stakeholder Management: Facilitate governance meetings, engage customers in community initiatives, and lead steering committee meetings.
  • Service Management: Accountable for delivery of services, adherence to SLAs, and management of metrics and KPIs.
  • Service Design and Operate: Responsible for service level management, continual service improvement, and release management.
  • Service Tracking: Conduct PMR and SMR meetings, track development metrics, and ensure adherence to KPIs.
  • Service Execution: Establish governance frameworks, conduct service performance reviews, and facilitate knowledge sharing.
  • Business Development & Customer Relationship Management: Ensure customer escalations are minimal, maintain transparent communication, and drive innovation and transformation conversations.

About Cognizant:

Cognizant is a global professional services company that transforms clients' business, operating, and technology models for the digital era. Our unique industry-based approach helps clients envision, build, and run more innovative and efficient businesses.

What We Offer:

  • A collaborative and inclusive work environment
  • Opportunities for career growth and development
  • A commitment to diversity and inclusion

Join Cognizant and be part of a team that is shaping the future of business and technology.



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