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Aged Care Coordinator
2 months ago
About Us:
At Just Better Care, we pride ourselves on providing exceptional in-home aged care and disability support services, empowering individuals to live independently and maintain their connection to their local community.
The Role:
As an Aged Care Coordinator, you will play a vital role in ensuring the seamless delivery of our services to customers. This is a permanent, full-time position, requiring a 5-day workweek. Your primary responsibility will be to coordinate the delivery of services using a team of Community Support Professionals.
Key Responsibilities:
- Develop and manage customer service schedules, including service planning, confirmation, and short notice placements and cancellations.
- Prepare and transmit schedules for customer services to Community Support Professionals.
- Arrange replacement staff to cover planned or unplanned absences and shift changes.
- Provide coaching, supervision, support, and direction to Community Support Professionals to ensure quality service delivery.
- Monitor the implementation of individualized plans for customers.
- Verify allocation of Community Support Professionals against customer service schedules to ensure timely timesheet data processing.
- Maintain and update data in company information systems.
- Meet specified standards for the delivery of quality in-home care and support services.
About You:
- Caring, compassionate, and friendly.
- Demonstrated high-level verbal and written communication skills, including familiarity with and confidence in using the Microsoft Suite.
