Chief Client Advocate

1 week ago

Perth, Western Australia beBeeCustomer Full time $120,000 - $140,000
Job Description

Visionary organizations seeking to revolutionize the mining industry are looking for seasoned professionals to drive customer success. As a key member of our team, you will be responsible for ensuring that clients achieve their desired outcomes through effective onboarding and enablement.

The ideal candidate will possess strong consultative communication skills, with the ability to convey complex information clearly and effectively. They will also be able to interpret product usage data and spot actionable patterns, ensuring that client needs are met and exceeded.

Responsibilities:

  • Client Onboarding & Enablement
    • Develop tailored onboarding journeys to meet the unique needs of each client
    • Deliver product and process training sessions to ensure seamless adoption
    • Capture and document discovery insights to inform future planning
  • Strategic Client Relationship Management
    • Serve as the primary lifecycle owner for your account portfolio, managing communication and experience across touch points
    • Develop and execute customized Client Success Plans based on evolving project data and client objectives
    • Lead regular structured impact reviews to demonstrate ROI
  • Client Needs Discovery & Advisory Routing
    • Assess emerging client needs and pain points using a Discovery Framework
    • Determine when to route clients to VRIFY's Advisory Practice
    • Follow through post-engagement to ensure client value and outcomes integration into future planning
  • Growth, Retention & Advocacy
    • Maintain high levels of client health, satisfaction, and platform loyalty through proactive planning and guidance
    • Identify and influence upsell/cross-sell opportunities in partnership with Account Management
Requirements

A successful Customer Success Manager will possess the following skills:

  • Strong consultative communication and listening skills
  • Familiarity with discovery frameworks and solution qualification
  • Ability to convey complex information clearly and effectively
  • Ability to interpret product usage data and spot actionable patterns
  • Experience running structured reviews and impact presentations
  • Understanding and addressing client concerns with sensitivity
  • Proactively developing solutions to client challenges

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