Senior Client Support Specialist

3 days ago

Gold Coast, Queensland, Australia beBeeCustomerService Full time $45,332 - $59,872
Job Opportunity

This role offers customer service support and problem resolution for clients' products or services. The Advisor II position interacts with customers via various channels, including inbound calls, chats, emails, or through the Internet based on client requirements.

Main Responsibilities
  • Serve as the primary contact for members, providing clear and empathetic guidance on superannuation matters.
  • Offer personalized support through multiple channels, such as voice, web chat, apps, and social media platforms.
  • Demonstrate proficiency in navigating complex systems and knowledge bases.
  • Maintain confidentiality and professionalism while being approachable and positive.
Key Requirements
  • Possess a genuine passion for helping others and delivering exceptional customer service.
  • Exhibit strong communication skills with natural empathy towards customers.
  • Show adaptability and technical aptitude to quickly learn new systems.
  • Be a goal-oriented problem solver capable of thriving in fast-paced environments.
Additional Aspects

The ideal candidate will be able to effectively manage their time, prioritize tasks, and maintain a high level of productivity in a dynamic work environment.

Frequent training and professional development opportunities will be available to ensure employees stay up-to-date with industry trends and best practices.

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