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Senior IT Support Specialist
3 weeks ago
We are seeking a highly skilled and experienced Senior IT Support Specialist to join our team. This is a senior position that requires a high level of expertise in IT, with a strong focus on technical problem-solving and leadership.
Key Responsibilities:- Resolve complex technical issues for clients through advanced troubleshooting and issue resolution.
- Mentor and assist junior team members to help them develop their skills and knowledge.
- Manage and resolve escalated tickets while maintaining clear and frequent communication with clients.
- A minimum of 10 years' experience in IT, with at least 4 years in a senior systems administrator role.
- Expert-level knowledge and experience in at least 2 technology domains, such as Windows operating systems, virtualization technologies, and networking protocols.
- Excellent communication and interpersonal skills, with the ability to adapt your style to suit different audiences.
- A strong desire and ability to keep up with new and developing technologies.
- A fun and dynamic work environment where you can make a real impact.
- A competitive remuneration package reflecting your value to the team.
- Ongoing training and certification opportunities to stay ahead in your field.
- Career advancement prospects within a rapidly expanding organization.
