Dedicated Client Support Specialist

21 hours ago

Gold Coast, Queensland, Australia beBeeClientSupport Full time $55,000 - $62,000
Job Overview

We are seeking a Dedicated Client Support Specialist to provide exceptional service to our predominantly older clientele and help them manage their hearing health in this diverse client-facing role.

The ideal candidate will have prior experience in face-to-face customer service and/or administration, a passion for delivering an amazing client experience, and excellent communication and active listening skills.

This role plays a crucial part in welcoming clients, scheduling appointments, providing administrative support, and managing day-to-day clinic operations.

Full training and ongoing support will be provided to ensure your success in this role.

Key Responsibilities:
  • Welcome clients and manage their experience for optimal outcomes
  • Schedule and confirm appointments for clients
  • Provide administrative support to clinicians (audiologists/audiometrists)
  • Efficiently manage day-to-day operations of clinics, including opening and closing procedures
  • Manage clinic phone line and shared email inbox
  • Billing clients correctly and taking payments
  • Learn and competently use software and applications
Requirements:
  • Prior experience in face-to-face customer service and/or administration role
  • Passion for delivering an amazing client experience
  • Great communication and active listening skills
  • Resilience, self-motivation, and lots of energy
  • Excellent organisational and time management skills
  • Ability to work autonomously and effectively within a team
  • Focus on results and best possible outcomes for both clinic and clients
What's in it for you?
  • Access to discounts from over 500 retailers across Australia
  • Generous employee discounts on Sonova products
  • Online wellbeing centre and employee assistance program
  • Access to LinkedIn Learning Platform
  • Opportunity to grow and develop in your role and beyond
  • Values-driven and people-centred culture
  • Being part of dynamic and supportive team with innovative company

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