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Dental Office Coordinator

2 months ago

Stafford Heights, Queensland, Australia Maven Dental Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Front Office Coordinator at Maven Dental Stafford Heights.

Key Responsibilities
  • Patient Experience
    • Provide exceptional patient care and ensure a warm and welcoming environment for all patients.
    • Coordinate appointment scheduling and manage the dental practice calendar to optimize efficiency.
  • Administrative Support
    • Maintain accurate patient records, including updating personal information and treatment details.
    • Handle patient inquiries, both in-person and over the phone, providing outstanding customer service.
  • Financial Management
    • Assist with financial processes, including processing payments and managing insurance claims.
    • Discuss treatment costs with patients and provide clear explanations of financial options.
  • Team Collaboration
    • Work closely with the dental team to ensure seamless communication and workflow between the front office and clinical areas.
    • Contribute to the overall cleanliness and organization of the reception area and front office.
Requirements
  • Experience
    • Previous dental experience, with knowledge of dental terminology, procedures, and general dental practice operations.
  • Skills
    • Outstanding customer service skills, with the ability to empathize and communicate effectively with patients of all ages.
    • Excellent organizational abilities and attention to detail, enabling you to manage multiple tasks simultaneously.
    • Strong computer skills, including experience with dental practice management software.
  • Personal Qualities
    • A friendly and positive attitude, even in high-pressure situations, to create a welcoming and supportive environment.
    • Exceptional teamwork and collaboration skills, as you'll be working closely with both clinical and administrative staff.
What We Offer
  • A supportive and collaborative team environment that values your contributions and fosters professional growth.
  • Competitive remuneration and benefits package commensurate with your skills and experience.
  • Industry-Leading Network: As part of the Abano Healthcare network, you'll have access to a wealth of knowledge, resources, and opportunities to move and grow within other practices in the network.