Service Experience Manager

4 days ago

Geraldton, Western Australia beBeeSupervisor Full time $68,956 - $70,719
About the Role

As a Service Supervisor, you will be responsible for overseeing the daily operations of support services and ensuring a high-quality service experience for key stakeholders.

The ideal candidate will have proven experience in a housekeeping management or supervisory role, demonstrating the ability to monitor and maintain the highest standards of professional behaviour, service quality, and customer service.

Key responsibilities include:

  • Developing initiatives to promote and achieve a culture of service excellence and sustainable employee engagement and stakeholder satisfaction.
  • Resolving operational issues in a timely manner and in support of the wider hospital operation.
  • Leading and providing daily management for the Environmental Services team and physical resources.
  • Periodically reviewing and revising caregiver tasks, procedures, and duty statements to meet the needs of the services provided.
  • Collaborating with stakeholders to seek feedback on service standards across support services.
  • Coordinating performance appraisals and development programs for caregivers and trainees.
  • Addressing disciplinary matters and grievances in collaboration with the Head Chef and human resources.
  • Providing leadership, advice, and counsel on support services practices and guidelines.
  • Maintaining processes that ensure compliance with all statutory requirements.
  • Performing routine inspections to ensure cleaning and food standards are maintained throughout support services.
Key Qualifications

The successful candidate will possess:

  • Proven experience in a housekeeping management or supervisory role.
  • Strong written and verbal communication skills.
  • Advanced time management and organisational abilities.
  • Excellent attention to detail and high-quality standards.
  • A relevant tertiary qualification in Hospitality, Business Management/Administration, or Cert IV Training & Assessment.
What We Offer

We offer a range of benefits, including:

  • A competitive salary.
  • A permanent full-time position.
  • Flexible work options.
  • Additional purchased leave and well-being programs.
  • Employee discounts on St John of God Hospital & Medical Services and Private Health Insurance.
  • Access to our dedicated free Employee Assistance Program (EAP).
  • Innovative Professional Development opportunities.

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