Field Service Engineer

6 days ago

Mount Waverley, Victoria, Australia Danaher Full time

Unlock the Potential of a World-Class Service Organization

At Danaher, we're committed to delivering exceptional service to our customers. As a Field Service Engineer, you'll play a critical role in supporting our fielded install base across ANZ.

This position is part of the Service Department located in Melbourne, Australia, and will be hybrid. Our Service Mission is to provide the Best Customer Service as it relates to Service Effectiveness, Efficiency, and Engagement, which complements our vision to double the number of patients we reach in the next 5 years.

You'll be part of the ANZ Service Team and report to the Southern Regional Service Manager. Your responsibilities will include attending customer sites as and when required to complete Preventative Maintenance (PMOTD), Product Safety and Quality Modifications, Repair Visits, Phone Support to customers, Installation, and decommissioning of our products into and out of customer sites.

Key Responsibilities:

  • Provide exceptional customer service and support
  • Work closely with Regional Service Managers to ensure effective first-time fix rates, work to ensure the most cost-effective way to carry out repairs, ensure the company always achieves its customer satisfaction objectives, and ensure all spare parts are properly recorded, kept, and used
  • Attend training as required in the role

Requirements:

  • Tertiary qualifications in Biomedical or Electrical Engineering
  • Equivalent to 3 years of industry experience either in Pathology IVD, biomedical devices, or a related healthcare industry
  • Strong interpersonal skills
  • Highly organized and able to work independently
  • Unrestricted working rights in ANZ; valid and current Driver's Licence

What We Offer:

At Danaher, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part of the time at the Company location identified above and part of the time remotely from your home.

When you join us, you'll also be joining a global organization where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization.

Join a Team that Values Diversity and Inclusion

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace, and throughout the markets we serve. Our associates, customers, and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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