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Desktop Support Specialist

2 months ago

Sydney, New South Wales, Australia Milestone IT (Milestone Information Technology) Full time

Milestone IT is partnering with a leading nationwide company to find a skilled Desktop Support Engineer to join their growing IT team. As a key member of the team, you will be responsible for providing top-notch technical support to end-users across the organization.

Key Responsibilities:

  • Deliver first-line technical support to end-users via phone, email, and in-person support.
  • Troubleshoot hardware and software issues to ensure seamless operation.
  • Configure and deploy desktops, laptops, and peripherals to meet business needs.
  • Document and escalate complex issues to senior IT staff for timely resolution.
  • Maintain accurate records and ensure all IT assets are properly tracked.
  • Contribute to the ongoing development and improvement of IT processes to drive business success.

Requirements:

  • Minimum of 1-2 years of experience in a desktop support role.
  • Strong understanding of Microsoft Windows operating systems.
  • Proficiency in troubleshooting techniques for hardware and software issues.
  • Excellent communication and interpersonal skills to build rapport with users.
  • A customer-centric approach and a commitment to providing exceptional service.
  • Ability to work independently and as part of a team environment.
  • Excellent time management and organizational skills to prioritize tasks effectively.

About Milestone IT:

Milestone IT is a leading provider of IT careers and services. Our team is dedicated to helping businesses succeed through innovative technology solutions.