Reservations Hospitality Leader

4 days ago

Townsville, Queensland, Australia beBeeExperience Full time $60,000 - $90,000
Job Title

Deliver Exceptional Guest Experiences as a Reservations Duty Manager

As a key member of our resort-casino and hotel team, you will play a vital role in ensuring exceptional guest experiences. You will work collaboratively with the Revenue Manager to manage the performance of the Reservations team, prioritizing tasks to minimize wait times for guests.

Your primary responsibilities will include training new employees, upskilling existing team members, and providing outstanding customer service. You will also assist with guest complaints and enquiries, while maximizing revenue through effective yield management and rate optimization.

Our ideal candidate will possess tertiary qualifications in a business-related discipline and previous experience in reservations and/or group reservations is essential. Experience with property management systems is also required.

Key skills and qualities include:

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