Program Advisor

2 days ago


Newcastle, New South Wales, Australia University of Newcastle Full time
About the Role

We are seeking a highly skilled and experienced Program Advisor to join our team at the University of Newcastle. As a Program Advisor, you will play a vital role in ensuring the seamless operation of academic programs within our shared student services model.

Key Responsibilities
  • Develop and maintain a depth of knowledge and expertise relating to academic programs to provide exceptional customer service to students and Colleges.
  • Support and advise academic staff on business processes relating to degree programs, including program and course information, enrolment and credit transfer, monitoring of students' progression, managing student cohorts, and facilitating the resolution of student services enquiries.
  • Keep thorough, accurate, and up-to-date case notes, and ensure all advice work is delivered to agreed quality and consistency standards.
What We Offer
  • A competitive remuneration package, including a salary range of $90,316 - $99,655 p.a. + superannuation.
  • Flexible working arrangements, including the ability to work from home and flexible start and finish times.
  • 17% super and salary packaging options.
  • Additional University Holiday days, generous personal leave, and parental leave.
  • Discounts on private health insurance, gym memberships, software, travel, and more.
  • Wellbeing programs and a supportive work environment.
Requirements
  • Demonstrated commitment to providing quality customer service and ability to manage pressure in a fast-paced, customer service environment.
  • Excellent oral and written communication skills, with the ability to use tact and diplomacy, to a diverse audience.
  • Outstanding organisational skills with a proven ability to multi-task, prioritise, and meet deadlines while working both autonomously and collaboratively in a shared service model.
  • Commitment to building relationships with internal stakeholders, engaging with feedback, and new ideas while contributing to a strong sense of collegiality within and across teams.
  • Knowledge of, and experience in interpreting and applying workplace policy.
  • High-level computer literacy skills and demonstrated ability to learn and work with new systems.

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