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Performance Advisor

2 months ago

Newcastle, Australia Suncorp Group Full time
  • Monitor claims performance and quality, providing innovative solutions and support
  • Permanent full-time opportunity
  • Sydney or Newcastle location

About the role

Statutory Classes covers Suncorp’s CTP and Claims Contracts businesses, which operate within a regulated environment.  As Australia’s largest Statutory insurer, Suncorp aspires to be the leading personal injury insurer across all schemes and markets nationally.

The Performance Advisor role exists to support the Claims Contracts Business to achieve required performance and quality to maximise customer outcomes and minimise remuneration deductions under claims management contracts. Working closely with the Performance Senior Advisors to focus on performance and quality requirements specific to the needs of the Claims Contracts business and meeting performance and compliance obligations under contracts and service standards with our clients, such as icare. 

The role will work collaboratively with the Claims leadership and teams by monitoring claims performance and quality, providing innovative solutions, and enhancing procedures.

What you'll do

  • Understand performance metrics and key drivers that impact portfolio outcomes
  • Collate results & key drivers that impact portfolio performance
  • Analyse compliance and operational measures to suggest solutions aligned with icare requirements
  • Work closely with Quality & Performance team members and Claims team to uplift compliance and operational performance

What you'll bring 

  • Minimum 3 years’ experience in managing NSW Workers Compensation claims
  • Strong Technical, Injury Management and Strategic understanding in claims
  • Demonstrated ability to deliver effective claims analysis and insight
  • Experience in dealing with reporting and data (QLIK)
  • Good experience with performance and quality metrics

What we can offer you

  • Competitive benefits package and excellent work culture
  • Excellent discounts on a range of retail favourite stores as well as insurance products
  • A range of flexible working and leave options, including 20 weeks paid parental leave and unlimited paid emergency response leave
  • Invest in your brighter future with ongoing study support and career development programs

About Suncorp Group

Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes – and deliver it to customers in a way that feels refreshingly simple. Someone who’s naturally empathetic and finds joy and pride in making a genuine difference – because you’ll be doing that from the moment you start work each day.